100% Satisfaction Guarantee
100% Money-Back Guarantee: We are confident that you will love Candy you ate as a kid®. If you are not satisfied with your purchase, we offer a full 100% money-back guarantee. A brief explanation is appreciated (but not necessary) and will help us improve our products and service.
Exceptions - we cannot be responsible for:
Candy ordered in error.
Late, missing or damaged UPS shipments unless we make a mistake. We will cooperate in every way to help you track your package and obtain a refund.
If there is a problem with your order: Contact Us
For a full refund, including your initial shipping charges, simply return your candy within 14 days of receipt to the Old Time Candy Company; 350 Commerce Drive East; LaGrange, OH 44050.
Make sure to include the buyers complete name and address to insure the proper credit. Your credit card will be refunded within 5 business days after receipt of the candy and an email confirmation will be sent to you. If you paid by check or money order, we will send you a check within 5 business days.
NON-PERSONALIZED CANDY PRODUCTS (2 CHOICES):
You must contact the Old Time Candy Company for instructions before returning any item.
Return the candy unopened within 2 weeks of purchase in exchange for candy of equal or greater value with new shipping charges. There are no exceptions to the 2 week policy.
Return the candy unopened within 2 weeks of purchase in exchange for candy of equal or greater value with new shipping charges. There are no exceptions to the 2 week policy. There is a 10% restocking charge.
After recieving instructions, send the candy at your expense to the Old Time Candy Company, 350 Commerce Drive East, LaGrange, OH 44050. Include a copy of your packaging slip with reference number to insure proper credit. Return boxes must be properly packed with frozen Ice-Brix (if included original shipping box) to prevent melting. We cannot accept opened, damaged or melted candy.
Once the returned product is received we will issue a refund minus original shipping charges (our actual charges if the order was over $250) and 10% restocking charge.
PERSONALIZED AND CUSTOM CANDY PRODUCTS:
Candy assortments with personalized box tops cannot be returned. Custom party favors cannot be returned.